Privacy Policy
Claro Leadership Inc. (“Claro,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit claroimpact.com (the “Site”) or engage our executive coaching, strategic advisory, and leadership partnership services.
1. Information We Collect
We collect information that you provide directly to us when using the Site or contacting us:
Contact Information: Name, email address, phone number, company/organization name, and title when you fill out a form, request a discovery consultation, or subscribe to updates.
Inquiry & Coaching Context: Any background information, challenges, or goals you choose to share in your initial inquiry messages.
Technical & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times collected automatically via standard analytics tools and cookies to optimize site performance and user experience.
2. How We Use Your Information
We use the information collected strictly for legitimate business and client-relationship purposes, including:
Responding directly to your inquiries and scheduling consultations.
Providing, managing, and delivering executive coaching and advisory services.
Sending occasional insights, thought leadership, or updates if you have opted in to our mailing list.
Analyzing Site traffic and user behavior to maintain, secure, and improve our digital experience.
Complying with applicable legal and professional obligations.
3. Confidentiality & Non-Disclosure
Trust and confidentiality form the cornerstone of executive coaching and advisory work. We do not sell, rent, trade, or monetize your personal information or business details to third parties under any circumstances.
Any business, organizational, or personal context shared during coaching inquiries or active engagements is treated with strict professional confidentiality in accordance with International Coaching Federation (ICF) standards.
4. Third-Party Service Providers
We may share limited data with trusted third-party service providers who assist us in operating our Site and conducting business operations (such as website hosting, form delivery, email communication platforms, and website analytics). These providers are bound by strict data protection agreements and are authorized to process your information solely to provide services on our behalf.
5. Data Retention & Security
We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration. We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory and legal obligations.
6. Your Privacy Rights
Depending on your jurisdiction (including British Columbia / Canada under PIPEDA / PIPA, and other applicable data privacy laws), you may have the right to:
Request access to the personal information we hold about you.
Request corrections to any inaccurate or incomplete personal information.
Request deletion of your personal data, subject to legal and professional record-keeping requirements.
Opt out of receiving marketing communications or newsletters at any time via the unsubscribe link or direct request.
7. Third-Party Links
Our Site may contain links to external platforms (such as LinkedIn or Substack). We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable legal standards. Any revisions will be posted on this page with an updated "Last Updated" date.
9. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or how your data is handled, please contact:
Claro Leadership Inc.
Vancouver, British Columbia, Canada
Email: penny@claroimpact.com